Improve customer retention by understanding cancellation reasons ahead of time

Sellers can now gather cancellation information when a customer chooses to cancel a subscription. This allows Sellers to learn about the cancellation reason before it is final, providing the Seller an opportunity to resolve the issue to the customer’s satisfaction and therefore avoid the cancellation. In addition, the cancellation reasons can help direct future product development and/or marketing decisions.

To enable the survey, in the New Product Listing flow, toggle on the “Ask customers for a cancellation reason.” Whenever a Buyer cancels that subscription, they will be prompted to fill in the survey, which includes a free text area.

Please contact support@xyte.io with any questions.