Upgraded, more streamlined incident management for end-users and integrators/MSPs

We've made several improvements to the incident table in the Customer Portal, enabling your integrators/MSPs and end-users to view their most significant data first and understand priorities quickly.

The incidents table now includes an incident ID, a preview of the incident details, and customer name. Above the table, the tabs have been changed to “Active,” “Snoozed,” and “Resolved” for easier filtering, and in the upper right hand corner users have the option to filter out “device offline” incidents.

Several actions are also available directly from the incidents table to improve incident workflows:

• Changing incident priority levels

• Escalating, resolving, or snoozing incidents (with several snoozing options)

• Assigning an incident to a user

Users may also snooze, resolve, prioritize and assign incidents through bulk actions in the incident table.

Please contact support@xyte.io with any questions.