Product updates

New Feature all categories

Easier access to support

Customers adding new devices or failing to claim devices will now have a streamlined way through the platform to request support when they need help or when...

October 15, 2024

New Feature all categories

Coming soon: Integrations Available from the Side Navigation Menu

Customers with admin privileges will soon be able easily find and configure integrations from the side navigation menu in the Customer Portal. Clicking the...

October 1, 2024

New Feature all categories

Provision licenses through the platform (sold together with equipment through other channels)

Manufacturers can now enable and provision licenses through the platform, even when the sale is made offline. When an integrator/dealer is purchasing...

September 24, 2024

New Feature all categories

View and edit referral channel

Manufacturers can now review and edit the referral channel in Partners Portal. This includes a referral category (whether a self sign-up, a channel partner,...

September 17, 2024

New Feature all categories

Coming soon: Two-Factor Authentication (Optional)

Individual end-users in the Customer Portal will soon have the option to enable two-factor authentication (2FA) for their accounts. New users will be...

September 5, 2024

New Feature all categories

Expanded manufacturer capabilities to remove claimed devices

Manufacturers now have the ability to delete devices from the platform, even if they have already been claimed, thereby expanding the remote support they can...

August 22, 2024

New Feature all categories

Offer customers quick device insights with new visualizations + UX improvements

Xyte has released two new widgets designed to help your customers monitor and deliver insights on connected devices’ behavior, performance and condition....

August 15, 2024

New Feature all categories

Engage customers through social links and a cleaner email design

Add social links for Facebook, X, Instagram and LinkedIn at the bottom of every email that goes out through the Xyte platform. In addition, we’ve simplified...

August 6, 2024

New Feature all categories

Customize the troubleshooting pop up for device claiming

When a customer has an issue claiming a device, a pop up will open with a new, generic message to assist with troubleshooting. The manufacturer can now...

August 1, 2024

New Feature New Integration

Monitor and manage your devices on the go

Field support personnel can now view all devices from mobile phones and tablets using an easy-to-navigate live map and fully functional remote monitoring and...

July 23, 2024