Product updates

New Feature all categories

Coming soon: a UX change to improve workflows and provide greater flexibility for dealers and integrators

In the coming weeks, we’ll be adding an additional hierarchy in the organization tree in the Customers Portal to improve workflows and give integrators,...

November 18, 2024

New Feature all categories

Upload general PDF manuals + new Success Center for customers

Manufacturers can now upload general PDF guides or manuals that cover broad, high-level topics related to their entire product line (e.g., how to claim...

November 14, 2024

New Feature all categories

Test customer experience in sandbox

Manufacturers can now create sample customer accounts in the Partners Portal and use these accounts to test the customer experience in the new sandbox...

November 13, 2024

New Feature all categories

Easier access to support

Customers adding new devices or failing to claim devices will now have a streamlined way through the platform to request support when they need help or when...

October 15, 2024

New Feature all categories

Coming soon: Integrations Available from the Side Navigation Menu

Customers with admin privileges will soon be able easily find and configure integrations from the side navigation menu in the Customer Portal. Clicking the...

October 1, 2024

New Feature all categories

Provision licenses through the platform (sold together with equipment through other channels)

Manufacturers can now enable and provision licenses through the platform, even when the sale is made offline. When an integrator/dealer is purchasing...

September 24, 2024

New Feature all categories

View and edit referral channel

Manufacturers can now review and edit the referral channel in Partners Portal. This includes a referral category (whether a self sign-up, a channel partner,...

September 17, 2024

New Feature all categories

Coming soon: Two-Factor Authentication (Optional)

Individual end-users in the Customer Portal will soon have the option to enable two-factor authentication (2FA) for their accounts. New users will be...

September 5, 2024

New Feature all categories

Expanded manufacturer capabilities to remove claimed devices

Manufacturers now have the ability to delete devices from the platform, even if they have already been claimed, thereby expanding the remote support they can...

August 22, 2024

New Feature all categories

Offer customers quick device insights with new visualizations + UX improvements

Xyte has released two new widgets designed to help your customers monitor and deliver insights on connected devices’ behavior, performance and condition....

August 15, 2024