Partner Portal Product Updates

New Feature all categories

Enhanced Notes Widget for Device Dashboards

Empower your users with seamless access to information, links and actions directly within the device dashboard. The Notes widget on device dashboards now...

November 13, 2025

New Feature

Coming Soon: A Cleaner, Smarter UI Experience in the Customer Portal

We’re excited to share that a refreshed interface is on its way for the Xyte Customer Portal, applicable to both private cloud and Connect+ users! This...

October 27, 2025

all categories

Addition of a new sub-processor

We are writing to inform you of recent updates to our list of sub-processors (hereafter referred to as " Sub-processors "). Below, you will find the revised...

July 30, 2025

New Feature

Visibility into user engagement and retention metrics + lexicon change

Identify engagement gaps and take targeted actions to boost adoption with new analytics functionality in the organization tables. In the revamped...

June 5, 2025

New Feature all categories

New “Device Status History” widget empowers customers with deeper operational insights

Device Status History is a new widget now available for your device models. This visualization was designed to help integrators/MSPs and in-house teams gain...

May 22, 2025

New Feature all categories

Coming soon: lexicon change - "Organizations" and "Sub-organizations"

A heads up to let you know that we will soon be making a lexicon change in the Partners' Portal. As the term “customer” is ambiguous, we are adopting the...

April 9, 2025

New Feature all categories

Display child devices by color-coded status

Enable integrators and end customers to view color-coded child devices on a map within the monitoring dashboard based on telemetry values. This is...

March 19, 2025

New Feature New Integration all categories

Ticket and incident management updates in the Customer Portal.

We've rolled out several new updates for tickets and incident management in the Customer Portal. Ticket updates in-app and by email (for Connect+ and OEM...

March 5, 2025

New Feature all categories

Upgraded, more streamlined incident management for end-users and integrators/MSPs

We've made several improvements to the incident table in the Customer Portal, enabling your integrators/MSPs and end-users to view their most significant...

January 21, 2025

New Feature all categories

New cloud-to-cloud connectors: Domotz and Neat (beta)

Remotely monitor and manage Domotz and Neat devices through two new cloud-to-cloud connectors, now available in beta. Domotz is a network monitoring software...

January 7, 2025