Partner Portal Product Updates

all categories

Addition of a new sub-processor

We are writing to inform you of recent updates to our list of sub-processors (hereafter referred to as " Sub-processors "). Below, you will find the revised...

July 30, 2025

New Feature

Visibility into user engagement and retention metrics + lexicon change

Identify engagement gaps and take targeted actions to boost adoption with new analytics functionality in the organization tables. In the revamped...

June 5, 2025

New Feature all categories

New “Device Status History” widget empowers customers with deeper operational insights

Device Status History is a new widget now available for your device models. This visualization was designed to help integrators/MSPs and in-house teams gain...

May 22, 2025

New Feature all categories

Coming soon: lexicon change - "Organizations" and "Sub-organizations"

A heads up to let you know that we will soon be making a lexicon change in the Partners' Portal. As the term “customer” is ambiguous, we are adopting the...

April 9, 2025

New Feature all categories

Display child devices by color-coded status

Enable integrators and end customers to view color-coded child devices on a map within the monitoring dashboard based on telemetry values. This is...

March 19, 2025

New Feature New Integration all categories

Ticket and incident management updates in the Customer Portal.

We've rolled out several new updates for tickets and incident management in the Customer Portal. Ticket updates in-app and by email (for Connect+ and OEM...

March 5, 2025

New Feature all categories

Upgraded, more streamlined incident management for end-users and integrators/MSPs

We've made several improvements to the incident table in the Customer Portal, enabling your integrators/MSPs and end-users to view their most significant...

January 21, 2025

New Feature all categories

New cloud-to-cloud connectors: Domotz and Neat (beta)

Remotely monitor and manage Domotz and Neat devices through two new cloud-to-cloud connectors, now available in beta. Domotz is a network monitoring software...

January 7, 2025

New Feature all categories

Conditional widgets based on device capabilities

Manufacturers can now create widgets for the device dashboard that are displayed only according to the device’s capabilities. This is often relevant for...

December 10, 2024

New Feature all categories

Additional hierarchy in organization tree + multiple cloud-to-cloud connections for separate accounts

As previously announced, the upcoming additional hierarchy in the organization tree in the Customers Portal has now been released. The new hierarchy will...

December 3, 2024