Product updates

New Feature all categories

Upgraded, more streamlined incident management for end-users and integrators/MSPs

We've made several improvements to the incident table in the Customer Portal, enabling your integrators/MSPs and end-users to view their most significant...

January 21, 2025

New Feature all categories

New cloud-to-cloud connectors: Domotz and Neat (beta)

Remotely monitor and manage Domotz and Neat devices through two new cloud-to-cloud connectors, now available in beta. Domotz is a network monitoring software...

January 7, 2025

New Feature all categories

Conditional widgets based on device capabilities

Manufacturers can now create widgets for the device dashboard that are displayed only according to the device’s capabilities. This is often relevant for...

December 10, 2024

New Feature all categories

Additional hierarchy in organization tree + multiple cloud-to-cloud connections for separate accounts

As previously announced, the upcoming additional hierarchy in the organization tree in the Customers Portal has now been released. The new hierarchy will...

December 3, 2024

New Feature all categories

Display different images for submodels 

Manufacturers can now add images for device submodels with different appearances rather than configure and manage multiple models for otherwise identical...

November 25, 2024

New Feature all categories

Coming soon: a UX change to improve workflows and provide greater flexibility for dealers and integrators

In the coming weeks, we’ll be adding an additional hierarchy in the organization tree in the Customers Portal to improve workflows and give integrators,...

November 18, 2024

New Feature all categories

Upload general PDF manuals + new Success Center for customers

Manufacturers can now upload general PDF guides or manuals that cover broad, high-level topics related to their entire product line (e.g., how to claim...

November 14, 2024

New Feature all categories

Test customer experience in sandbox

Manufacturers can now create sample customer accounts in the Partners Portal and use these accounts to test the customer experience in the new sandbox...

November 13, 2024

New Feature all categories

Easier access to support

Customers adding new devices or failing to claim devices will now have a streamlined way through the platform to request support when they need help or when...

October 15, 2024

New Feature all categories

Coming soon: Integrations Available from the Side Navigation Menu

Customers with admin privileges will soon be able easily find and configure integrations from the side navigation menu in the Customer Portal. Clicking the...

October 1, 2024